BestTours Frequently Asked Questions

Do I have to purchase tickets in advance, or can I pay cash at the start of the tour?

Advance purchases are required for all tours. If you have an additional person or persons wanting to join the tour on that day, they may pay with cash at the discretion of the tour guide (depending on whether or not the tour is sold out). Note that cash payments must be made for the full price of the tour.

Is there a waiting list for sold out tours?

There is no formal waiting list. However, you can check to see if we’ve received any cancellations for a sold out date by emailing [email protected]. If we have received cancellations, we will happily add you to the tour.

How can I tell if a tour is sold out?

On the calendar, dates that are blocked out are unavailable. Sometimes, one time slot on a certain date is available, while one is sold out. In this case, the date is clickable on the calendar, and the sold out time slot is listed on the booking form.

Are tours cancelled due to inclement weather?

Tours run rain or shine, except in the case of severe weather emergencies (ie, blizzards, hurricanes, etc). In the event of a tour’s cancellation, you will be contacted by our support team and will certainly be allowed to reschedule.

Do we go inside each restaurant/shop on tasting tours?

We do go inside at most establishments, however, access to the inside of the establishment may be limited at certain times. In that case, we would do the tasting “on the go”, meaning the tour guide will walk inside, pick up the food samples, and serve them outside on the sidewalk.

Are we allowed to make purchases of our own on food tasting tours?

Certainly! Our tasting tours are designed to introduce you to your new favorite shops, so feel free to shop around!

Are restrooms available on tour?

Yes. Each tour visits at least three shops with customer restrooms. Please tell your guide before using the restroom so that you are not left behind!

What if I am late for my tour?

All tours depart promptly at their scheduled times. Please arrange to arrive ten minutes early to avoid missing your tour. If you are running late, please call the BestTours office at , and they will attempt to put you in contact with your tour guide. Catching latecomers up to the tour detracts the guide’s attention from giving a proper tour to those who have arrived on time, so in the interest of a better tour for all guests, please be punctual.

Are tour itineraries subject to change?

Yes. For example, if a new cupcake shop opens and we love it, we’ll add it to the tour! In the rare event that certain shops cannot be featured on the tour on a given day, an additional tasting will be done at one of the other shops, so you will always be provided the proper number of samples.

How big are the food “samples”?

Tastings range from small pieces of chocolate and focaccia bread to full sized cupcakes, cookies, and pizza slices. Each tour has a mix of small and large samples, and the total quantity of food consumed on each tasting tour is enough to substitute for a full meal.

Must I buy a ticket for children?

Small children may attend the tour free of charge. However, each tour guest receiving their own samples must have a paid ticket to the tour.

If I cannot attend my tour, can I reschedule?

You can reschedule by emailing [email protected] with an alternate date, and they will send new confirmation. Please note that tour availabilities will have changed since you originally booked, so be sure to check the calendar before proposing a new date.

Can I book a private tour?

Yes. Private tours must be arranged through our support team, and price per person will depend on party size. To arrange a private tour, email [email protected].

Are tours offered in English only?

Public tours are offered in English only. Private tours are available in Spanish, Italian, German, and French. To arrange a private tour, email [email protected]. Private non-English tours may not be available on short notice, so please book far in advance.

Are tours wheelchair accessible?

Yes. At certain shops, there is a step or two leading inside.